Hi Catherine,
We’re so sorry to hear your Vessis aren't providing you the amount of support you're looking for, we can imagine how disappointing that must be.
As a casual/city shoe, Vessis do provide relatively low arch support. Some people love this, while others find it doesn’t work well for them. This is why we made the insoles removable so you have the option of using your own inserts for a more customized fit and comfort.
That said, we’ll certainly share your thoughts with the rest of the team as we feel it is important to take into consideration all of the feedback we receive from our customers.
Thank you again for taking the time to share your thoughts on your Vessis with us.
“The shoes are quite warm to wear for the winter which is good. The bottom is kind of thin so it's not comfortable walking a long time with them but it's good for day to day walking”
“Very comfortable shoes, note that the color is more light grey than a white, but still very nice. I was lucky to try these in store before buying so I knew they ran big and sized down from an 8 to a 7”
