Hi Barbara,
We greatly appreciate you taking the time to provide us with your feedback.
We apologize for any inconvenience you've faced regarding the break-in process of your Vessis. The material is designed to conform to your foot's shape, similar to how socks fit. Over time, as you wear them, they should gradually adapt and stretch to better fit your foot. It's quite common for Vessis to feel snug initially.
To help during this period, some customers find using a shoehorn to put on the shoes helpful. Additionally, you can accelerate the stretching process by placing a few pairs of thick socks inside the shoes overnight, which should aid in expanding their shape.
We sincerely value your input and will make sure to pass your feedback along to our Product team. Continuous improvement is a priority for us, and your experience contributes to that effort.
Once again, thank you for sharing your thoughts on your Vessis with us. If you have any further questions or concerns, please don't hesitate to reach out.
We greatly appreciate you taking the time to provide us with your feedback.
“This is my first time to try Vessi shoes. It's so fancy and comfortable. Very important thing is it's 100% waterproof. I don't worry about the rainy day anymore. Thanks to the Vessi!”
“I wish they had half sizes, as my feet slightly slip in the shoe when I walk, but thicker socks or an insole should fix it! Dry feet in the rain! Comfortable from the box-no break in needed. There’s a little spot on my left foot that rubbed when I wore shorter socks (easy fix). Happy customer!”
“They fit well and seem very comfortable. I bought them for a trip to Germany and Italy in a few months. I have only tried them on, but I’m hopeful they will be perfect to keep my feet dry and comfortable on our trip”
“My first pair was defective and was not waterproof. I reached out to your team and they responded very quickly and after reviewing the test I had done on them, they determined they were in fact defective and promptly sent me a new pair. I’m happy to say that the second pair are amazing. Thank you so much!!”
