Hi Michelle,
Thank you so much for taking the time to share your experience with us.
While Vessis are 100% waterproof they are not stain proof so our lighter colours do require more regular care to keep clean.
We do have another great tip for tougher stains. You can actually mix up some baking soda and water to create a paste then slowly rubbing this paste onto the shoe can remove tough stains without causing damage to the waterproof membrane.
That said, we will be sure to share your feedback with our Product Team as we're always looking for ways to improve.
Thank you again for sharing your thoughts on your Vessis with us.
“I got these for my mom and she loves them! We got her the wrong size and the exchange service was quick and easy (even though it took us two exchanges to get the right fit). The shoes are comfortable and waterproof, but she is having a hard time keeping them as white and clean as she wants to.”
“Loving the shoes! Very comfortable and with a crisp and clean look, they can go with any outfit. Loving the versatility, fit and the fact that they are waterproof!”
“I am hoping that it works. Love the look of it but disappointed that half sizes aren't offered. I was told to go with the smaller size, and that it will stretch. So far it hasn't but will persevere.”
Hi Nancy,
Thank you so much for taking the time to share your experience with us.
We’re so sorry to hear that your Vessis didn't fit quite as you'd hoped. I'll certainly share your thoughts on the design and fit with our Product team, as your feedback is extremely valuable to us.
We're working towards expanding our sizing and style offerings in the future, and we'll certainly take note of your feedback on this as we do.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further.
Thank you again for sharing your thoughts on your Vessis with us
“Loving my soho sneakers! Definitely waterproof, but having to clean them every other day. Most of the stains on the top of the shoe at the toes won’t come out, so that’s a bit disappointing.”
“Love how stylish and functional the Soho sneaker is! A bit more difficult to clean compared to my everyday sneakers, but a little elbow grease doesn't hurt.”
