“I love how comfortable they are and they look cute.... I had to omit a star because I nearly slipped and fell because they are slippery. If you can fix that they will be perfect!”
Hi Lucia,
Thank you so much for taking the time to share your experience with us.
We’re sorry to hear your sneakers don't have as much grip as you'd hoped. Our shoes are designed to be slip-resistant - not slip-proof. They're made with 4-way traction, providing the necessary slip-resistance you need for most activities.
That being said, some surfaces when slippery will always be more difficult to navigate and in those situations, we always advise our customers to be extra careful.
We’ll be sure to share your feedback with our Product Team as we're always looking for ways to improve.
Thank you again for sharing your thoughts on your Vessis with us.
“This is my second shoes that i’ve purchased with Vessi and i am aiming again to buy another one,another style. It feels very comfortable,light,breathable and i like that it’s waterproof. Highly recommended.”
Hi Kirstin,
Thanks for taking the time to share your experience with us.
We’re sorry to hear your Vessis aren't providing you the amount of comfort you're looking for, we can imagine how disappointing that must be.
As a casual/city shoe, Vessis do provide relatively low arch support. Some people love this, while others find it doesn’t work well for them. This is why we made the insoles removable so you have the option of using your own inserts for a more customized fit and comfort.
That said, we’ll certainly share your thoughts with the rest of the team as we feel it is important to take into consideration all of the feedback we receive from our customers.
Thank you again for sharing your thoughts on your Vessis with us.
