“My shoes never made it to the proper drop off location. Hello, FedEx messed up, they tried to ship it to my house. I received a door tag called them to ship it to my work which is five mins away from my house. They said they would do it but it showed up at my moms house in Victoria which was the original address I didn’t want it shipped to. Now I’m having to pay out of pocket to have them ship to my work where I can receive them. Change of shipping address
Vessi Customer Care Thu, Oct 5, 2023 at 3:36 PM
Reply-To: Vessi Customer Care
To: Anthony Burke
Hello Anthony,
Thank you for reaching out.
I'm really sorry for the inconvenience.
I have flagged this to our logistics team and they will talk with Fedex regarding the issue on their operations.
Thank you for your kind understanding.
Best,
Jan
Vessi
Customer Care
www.vessi.com
On Thu, Oct 05, 2023, at 09:17 PM, Anthony Burke wrote:
Hello, FedEx messed up, they tried to ship it to my house. I received a door tag called them to ship it to my work which is five mins away from my house. They said they would do it but it showed up at my moms house in Victoria which was the original address I didn’t want it shipped to. Now I’m having to pay out of pocket to have them ship to my work where I can receive them.
On Thu, Sep 28, 2023, at 10:54 PM, Vessi Customer Care wrote:
Hello Anthony,
Thank you for letting us know.
Let me know if there's anything else I can assist you with.
Best,
Jan
On Thu, Sep 28, 2023, at 11:57 AM, Anthony Burke wrote:
I changed the delivery location on my end with FedEx hopefully it works. I don’t need you to do anything on your end.
On Thu, Sep 28, 2023, at 11:47 AM, Anthony Burke wrote:
So does this fix my problem? I was hoping to get my new shoes in 1-2 days from the date of purchase. Can you change it back to Fort St.John instead so I don’t have to wait a week to get my shoes and pay to ship them myself.
On Thu, Sep 28, 2023, at 05:24 AM, Vessi Customer Care wrote:
Hello Anthony,
Thank you for patiently waiting.
As per Fedex, the package will be rerouted back to Victoria after a couple of days.
The package was included in the batch of change address request and that's the route of the truck.
Thank you for your kind understanding and patience.
There should be changes in the tracking link link in 1-2 business days.
Best,
Jan
On Wed, Sep 27, 2023, at 09:21 PM, Vessi Customer Care wrote:
Hello Anthony,
Thank you for reaching out.
Let me follow this up with Fedex and I will get back to you as soon as possible.
Best,
Jan
On Wed, Sep 27, 2023, at 10:38 AM, Anthony Burke wrote:
Good morning, my package says it’s
it’s now in Edmonton, when it was in Burnaby yesterday which is an hour long ferry ride from me.
I was hoping the changes I’ve made to the delivery location would help me get my shoes sooner. But I’ll be in Fort St. John the original delivery location tomorrow night. FedEx still says that’s where it’s getting delivered to.
I would really hate for my shoes to go there while I’m there then get redirected back to Victoria, then have to get my shoes shipped back up to me from Victoria on my dime. I’m really not impressed how this has been handled.
On Tue, Sep 26, 2023, at 09:05 PM, Vessi Customer Care wrote:
You're welcome
On Tue, Sep 26, 2023, at 11:07 AM, Anthony Burke wrote:
That's great, thank you very much.
You’re the best!!
On Tue, Sep 26, 2023, at 05:45 AM, Vessi Customer Care wrote:
Hello Anthony,
Please allow 1-2 business days for the tracking link to be updated.
They just acknowledge the request earlier.
Thank you for your kind understanding.
Best,
Jan
On Mon, Sep 25, 2023, at 11:08 PM, Anthony Burke wrote:
Hello I just received an email from fedex. It’s says my package is still travelling to Fort St. John.
Can you help please.
On Sun, Sep 24, 2023, at 10:40 PM, Vessi Customer Care wrote:
Hello Anthony,
Thank you for reaching out.
I have forwarded the details to Fedex.
Kindly monitor the tracking link to ensure that you receive your package.
There should be changes in the next couple of days.
Best,
Jan
On Sun, Sep 24, 2023, at 06:19 PM, Anthony Burke wrote:
Good morning,
1325 Vining St Victoria B.C V8R 1P5
On Sun, Sep 24, 2023, at 04:46 AM, Vessi Customer Care wrote:
Hello Anthony,
Thank you for reaching out.
Can we get the correct shipping address please?
Looking forward to hear from you soon!
Best,
Jan
On Sun, Sep 24, 2023, at 01:39 AM, Vessi Customer Care wrote:
Hi Anthony,
Thank you so much for reaching out! This automated message is just to confirm we've received your email inquiry.
We're currently puddle hunting, but we'll be back ASAP! Please expect a reply within the next 1-3 business days. We also have our online chat open Sunday through Saturday, 9am to 5pm PST.
Also, be sure to check out our FAQ page here in the meantime. You might be able”
“These boots offer exceptional comfort, making them a delight to wear for extended periods. Their design also simplifies the process of both putting them on and taking them off, enhancing overall convenience and ease of use.”
