Hi Derek,
Thanks for taking the time to share your experience with us.
We’re sorry to hear your Vessis aren't providing you the amount of comfort you're looking for, we can imagine how disappointing that must be.
As a casual/city shoe, Vessis do provide relatively low arch support. Some people love this, while others find it doesn’t work well for them. This is why we made the insoles removable so you have the option of using your own inserts for a more customized fit and comfort.
That said, we’ll certainly share your thoughts with the rest of the team as we feel it is important to take into consideration all of the feedback we receive from our customers.
Thank you again for sharing your thoughts on your Vessis with us.
“Love these shoes! I got them before a two week vacation with lots of walking and they were easy to break in. They kept my feet dry during the rainy spells and looked good with both shorts and jeans. I had an issue with the original pair, but their customer service was super quick and helpful with sending a replacement pair.”
“Love the look and comfort! Dressy enough for a night out! Wore recently on a long walk and we were caught in a brief downpour; socks stayed dry and shoes still look sharp!”
