“I really need an 8 1/2. The 9 is too big so I purchased an 8 which is a half size down, as recommended. Although I love the fit mostly, it is just not very comfortable to walk around in for a full day.”
Hi Kim,
Thank you so much for taking the time to share your experience with us.
We’re so sorry to hear that your Vessis didn't fit quite as you'd hoped. I'll certainly share your thoughts on the design and fit with our Product team, as your feedback is extremely valuable to us.
We're working towards expanding our sizing and style offerings in the future, and we'll certainly take note of your feedback on this as we do.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further.
Thank you again for sharing your thoughts on your Vessis with us.
Hi Sylvia,
Thank you so much for taking the time to share your experience with us.
I'm sorry to hear you have been experiencing discomfort at the back of your ankles from your shoes. Our ankle opening is a little firm to start, therefore you could experience some discomfort before it stretches out to perfectly accommodate your feet. I would definitely recommend giving your feet time to heal before giving your shoes a try again. Here are a few tips that can help once you start wearing your shoes again.
Wearing thicker socks that provide extra cushioning on that area will give the shoes time to adjust to your foot. Adding something to cover up that area will allow the shoes to adjust to your foot so they can fit you perfectly. Finally, another thing you can try doing is to insert a pair of heel liners into your Vessis for more cushioning. Heel stickers from Dr. Scholls can work really well too.
I'll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further and see what we can do to help.
Thank you again for sharing your thoughts on your Vessis with us.
“I usually wear a size 8.5 and these size 8 fit perfectly. Usually when wearing new shoes, one has to break them in but these were so comfortable the first day I wore them. I may just get another pair in a different color!”
Hi Lynsey,
Thank you so much for taking the time to share your experience with us.
I'm so sorry to hear that your Vessis didn't fit quite as you'd hoped. I'll certainly share your thoughts on the design and fit with our Product team, as your feedback is extremely valuable to us. The team is always interested in hearing customer insights as we develop exciting new Vessi styles.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further and see what we can do to help.
Thank you again for sharing your thoughts on Vessi with us.
“This was my first online purchase from Vessi. I'm pleased that the site mentioned that the size is slightly bigger so size down and, I did. The fit is perfect. I did not realize it was a slip on sneaker with laces; however, it works for me. I would say for those with high arches, this might be challenging to "slip" on. I'm looking forward to wearing them soon.”
