“I have been disappointed with this purchase. Was looking forward to using the app to "control my spa" functions, but so far I haven't been able to keep the unit connected. Every since installing I see the "Gateway Offline" error message. I have repeatedly re-installed the app, reset my wifi, reset the unit, reset the time, temp, etc. - but nothing helps. Does not perform as advertised - save your money and control your own spa manually.”
Hi Samuel,
We’re truly sorry to hear that you’re having trouble getting the Ultra Gateway Module connected to your spa. We can understand how disappointing it must be when you anticipate a seamless experience and it doesn’t deliver. Your experience matters to us, and we want to help you resolve the connectivity issues you’ve encountered. Please reach out to our customer support team, and they will be happy to help.
Thank you for sharing your feedback with us.
Warm regards,
Team Voomi Supply
“Gateway works well. Base unit wouldn't connect to internet until I set my router to also handle 2.4 Ghz. Very handy to be able to set filter schedule, temps and run jets remotely.”
