“I have canceled this order due to the fact the product pictured on line was not the product I received. Pictured was a complete mini split air conditioner but when I ordered that only the air handler was shipped.”
Hello,
We are truly sorry for the error in our listing. We had a bad image that showed a complete system with an air handler and mini split included, but we were only selling an air handler. We made sure to update the image on our site to show that our listing for this product is just for an air handler.
We appreciate your feedback on this. It has helped us improve the accuracy of our product page. We apologize again for the error and we thank you for working with us on the resolution. We got your order refunded back in full.
Please let us know if there is anything else we can do to make up for it.
Voomi
