“Order (2) plastic condensor pads 3x4 feet. Items were shipped without any protective packaging such as a box and simply taped together and shipped. Only (1) arrived and it was mangled. When I called for help, they said they would submit a claim. Meanwhile, my project is delayed”
Hi Hayythem,
We’re truly sorry to hear about your experience and the inconvenience it’s caused to your project. We understand how frustrating this must be. We have gone ahead and emailed you the tracking information for the replacement. Please check your inbox, and don’t hesitate to reach out if you have any further questions or need additional assistance at support@voomisupply.com. We’re here to help make this right.
The Voomi Supply Team
Hi Marc,
Thank you for taking the time to provide feedback! We’re dedicated to delivering a top-notch experience, and if there’s anything we can do to improve or assist you further, please let us know. Your satisfaction is very important to us, and we’d love the chance to make sure you’re completely happy with our service. Please feel free to reach out anytime at support@voomisupply.com—we’re here to help!
Have a great day!
Voomi Supply
Hi Brian -- we are very sorry to hear this. Please reach out to our returns department and we can get this sorted out for you. You can do that here: https://voomisupply.com/pages/request-a-return
Again, we sincerely apologize for any inconvenience caused.
