“I was excited to receive my diving board, but unfortunately, it arrived with significant damage, including cracks on three sides. I promptly submitted a return/replacement request through their online system, but after four days without any response, I called customer service. The representative assured me I would hear back within 24 hours, but it’s now been over a day, and I still haven’t received any follow-up. While I understand that issues can arise, the lack of timely communication has been disappointing. I hope this situation is resolved quickly so I can update this review with a more positive outcome.”
Hi Jesse,
I’m truly sorry to hear about the damage to your diving board and the lack of communication you've experienced. This is certainly not the standard we aim for, and your feedback is invaluable in helping us improve. We understand how frustrating this situation must be for you. Please reach out to us at support@voomisupply.com, and we'll make it a priority to resolve your issue promptly. Thank you for your patience, and we hope to turn this around for you!
