Hi Fred,
We’re really sorry to hear about the trouble you’ve experienced — that’s not the experience we want for any of our customers. We understand how frustrating this has been, and we appreciate your patience.
Someone from our support team has reached out to you directly from support@voomisupply.com, and we’re currently waiting on the pictures of the item so we can move forward with processing your return. As soon as we receive those, we’ll make sure to take care of it quickly.
We truly value your feedback and are working to improve our process so situations like this are handled more smoothly in the future. If you need anything else in the meantime, don’t hesitate to reach out.
Voomi Supply
