Hi Michael,
We sincerely apologize for the delay in having your item shipped out and understand your need to cancel. We are investigating why this order was delayed so we can ensure a better outcome in the future. We did issue you a full refund, but if there is anything else we can help you with, please do not hesitate to reach out. We are sorry for any inconvenience this caused.
“I haven't installed the REME-H unit received. A few days later I received a second REME-H unit, which I did not order. I requested a prepaid UPS label, but as of yet it has not been received.
Please confirm that the label is being emailed to me.
Thank You,
Lloyd Randall”
Hi Lloyd,
Thank you for this feedback. We are aware of this situation and have reached out to the warehouse to figure out how this happened. We will have a pre-paid label sent to you on Monday to get the second unit sent back to us. Thank you for your help with this and we sincerely apologize for the inconvenience.
