“To say I was a tad disappointed is an understatement. I was so looking forward to it but the feel of the velvet cushion was cheap and horrible. The gold cover was also not the colour in the pictures and that was the whole reason I bought it. Returning items is a nightmare so I decided to cut my losses and ended up giving it to my local charity shop. I wouldn't have even paid £20 for it and I got it in the sale! Save your money and avoid this place.”
Dear Customer,
Thank you for taking the time to leave us some feedback.
We are sorry to hear that the cushion was not suitable. Provided that the item was still in saleable condition and in its original packaging, you would have been able to return this for a full refund up to 28 days after your purchase date.
I have included the link to our returns policy which we have tried to make as easy as possible for our customers.
https://www.voyagemaison.com/pages/returns-policy
If you would like to discuss this further, please call us on 0141 641 1700.
Kind Regards,
Lauren
Voyage Customer Service
