“Delighted by efficient delivery and the chair itself, but chair had stain on the front. I took photographs and spoke to your sales department. They asked me to email the back office which I did promptly. I have now emailed 3 times, sent photographs as we don’t know what the stain is or how to remove it. And nothing. Not a call or an email. Consequently, I’m a very disappointed customer and will no longer purchase from you again.”
Dear Mr Fielding,
Thank you for taking the time to leave a review. I am sorry to hear that you are disappointed and would like to resolve this for you. I believe we are actually waiting for a response from you so that we can move forward. I will call you this morning and hope that we can resolve this today.
Kind Regards,
Lauren
Voyage Team
