Dear Wendy,
Thank you for you taking the time to leave a review on your shade. I am sorry to hear your shade was not suitable.
Our shades are manufactured to industry standard and are made of very strong metal. They have a reversible gimble inside so that the shade can be used as either a lamp or ceiling fitting. This does not affect the durabilty of the shade and is one of its unique selling points.
I can see that we have collected this shade from you and issued you with a full refund. If you would like to discuss this further, please call us on 0141 641 1700.
Kind Regards,
Lauren
Voyage Outlet Customer Service
