“I ordered this in plenty of time before Christmas. Some time later I received a message to say the item was no longer in stock and I would receive a refund. It was too late by this point to source a replacement from any other shop.”
Dear Fiona,
I apologize that we were unable to fulfill your order. Alternatives were offered but I understand that these were not suitable for you as this was purchased specifically for someone in mind. From time to time, we do have to cancel orders with our customers due to various issues, but will always try and do this as quickly as possible so as not to inconvenience our customers any further.
Kind Regards,
Lauren
Voyage Customer Service Team
