Hello,
I am really sorry to hear this.
Please contact customerservice@wallsandfloors.co.uk with any issues, and we are more than happy to assist.
Kind Regards, Walls and Floors.
“Love these big tiles (means less grout to get mouldy!). I got a sample and put purple shampoo on it over night to see if it would stain as the material feels mat. It didn’t stain at all! So I put my order in. Bathroom has been completed a week now and I love the tiles. They look a bit darker in our bathroom because they are not under the window. But I love the colour!”
