“Ordered panels to be delivered last Friday. Was forced to pay for Delivery even though we had spent more than the advertised amount for free delivery, but because we live in Scotland we had to pay for delivery.
We were given a 2 hour window last Friday. Nobody appeared. We were then told they would be here the following day....again they didn't turn up. Received an email 2 days later to say that they won't be here until Wednesday this week (5 days late, no apology). I called customer services to ask for a refund on my delivery fee, and was told its too late.
I've used walls and floors twice before and not had problems, but this time will be the last.”
“Have taken delivery of 6 new panels at a great price. The opportunity to see free samples before purchase took a lot of stress out of the decision making process. Joshua at Walls and Floors could not have been more helpful and was available for advice both electronically or by phone if needed. Not yet fitted the panels but really pleased with quality and delivery in good packaging. Thank you Walls and Floors.”
“The quality of the panels is better than you would expect. The service is amazing with delivery to suit your diary.
Customer service team are friendly, helpful and knowledgable about the products being sold.
I would always recommend walls and floors to anyone looking for quality materials and excellent service.”
