“Have recently ordered several samples including this one, beautiful product extremely quick dispatch and communication spot on so far. As soon as we can decide which is our favourite we will be placing an order.”
“Excellent service, the quality of the item is perfect and I was so pleased with how organised and well informed the delivery was. Highly recommend and would use this company again in the future.”
Hi James,
Thank you for taking the time to write a review,
Also, thank you for taking my call regarding this, I am glad that we were able to talk about this.
I am sorry to hear you are not happy with the product.
As discussed, I cannot see that this was raised with us via email or over the phone, If we had known you were not happy with the product, we could have looked into a resolution for you.
I can also see a sample was not ordered, we recommend our customers to order samples before the main order, to ensure the product is what is wanted.
As I suggested, if you do need anything else, please let us know and we're happy to help ensure your experience with us is as best it can be, going forward.
Kind regards,
Walls and Floors.
