“I cannot fault this company from customer service to actually delivery was fantastic and I was well informed about delivery times they were excellent”
“Excellent Product Quality and Supportive Service – Just One Suggestion for Delivery
I recently ordered 38 pieces of slat wall panels from Walls and Floors at a great price to decorate my home. Overall, I had a very positive experience with both the product and the service.
The panels were delivered in two separate batches, and I really appreciated the responsive online customer service team. I reached out to confirm delivery timing because I needed to ensure I could take my daughter to school and still be home to receive the items. The staff was prompt and helpful, contacting the warehouse and confirming everything so that delivery would happen within the expected time slot. That level of communication gave me great peace of mind.
The delivery tracking service was also excellent – I received updates both by email and by phone message. Getting a notification two hours ahead of the scheduled delivery gave me a strong sense of security and allowed me to prepare and react accordingly. That attention to detail in customer communication was a big plus in the overall experience.
The only issue I encountered was with the kerbside delivery policy. I wasn’t aware in advance that the 3-meter panels would be dropped off at the apartment lobby only. This caused significant inconvenience, especially since they were heavy and I had no help to bring them up to my flat. I asked the delivery driver for assistance, but understandably, he explained that due to insurance policies, he couldn’t carry the panels upstairs. While I respect that policy, I would suggest that Walls and Floors add a clear reminder about the kerbside-only delivery during the ordering process. I would gladly have paid for an upgraded delivery option if available.
As for the product itself – absolutely fantastic. The oak wood panels are beautifully crafted and aligned on the black backing felt. While a few were slightly off in length by a few millimetres, it's totally acceptable given the natural materials and handmade process. Installation was straightforward, and although the panels had a slight wood smell initially, it faded after a few days in a ventilated space.
Now that the panels are installed, they’ve significantly elevated the look and feel of my apartment. I love the final result and would highly recommend Walls and Floors to my friends. Great products, excellent customer support – just a small tweak to delivery communication would make the experience perfect.”
“Excellent service and product. Ordering was easy and was kept up to date with all the delivery information. Product was pacaked well and looks fantastic.”
