“Great service to be honest, I ordered the wrong colour but called them up the next morning and they couldn’t have been more helpful, they changed my order straight away and within 5 mins I got my confirmation. The boxes came with a few broken corners but no damage to the actual panels. Would recommend some extra packing, even just some bubble wrap just incase. The panels look great and the free samples are great, didn’t see anyone else giving away free samples of panels. Overall great service, just a little extra packaging to be certain nothing gets damaged”
“Delivery is a shambles was told on website next day then its changed to 3rd June phoned to see if I could pay extra to get them up early was told Monday 2nd now email says it will be the 3rd.”
Good afternoon David,
Thank you for taking the time to leave a review.
I'm very sorry to hear about the issues you experienced with your delivery. I appreciate how frustrating delays can be.
Upon checking, I can confirm that your order was processed after our cut-off time for next-day dispatch. Additionally, your postcode falls within a surcharge area, which typically requires a slightly longer delivery window due to the extended travel distance for our couriers.
That said, I’m pleased to see that your order has now been delivered successfully.
Please accept our sincere apologies for any inconvenience caused, and don’t hesitate to reach out if there’s anything further we can help with.
Kind regards,
Walls and Floors
