“I have purchased this watch on many reviews on internet. from many other brands. On Baume & Mercier website it illustrates (video) how easy it is to swap rubber wrist strap for different colours or a stainless steel one. I was getting some support from Watch Direct Aus. But no resolution thus far. This frustrating procedure has taken pleasure out of what should have been happy time receiving this watch. I have even asked for procedure returning this watch, but no reply to this request thus far.”