“The new cassette had more stuff to choose from and it sent me for a little loop but customer service put me on track, got me pooling in the right direction and went out of their way to do so, so bravo to the customer service.”
Dear Nathan,
Thank you so much for your wonderful 5-star review! We're delighted to hear that our customer service team was able to guide you through your experience with the new cassette. It’s our mission to ensure our customers feel supported, and we truly appreciate your recognition of their efforts.
If you have any more questions or need further assistance, don’t hesitate to reach out. We're always here to help!
Happy swimming!
Warm regards,
Your friends at WaterGuru
Hi Todd,
Thank you for taking the time to leave a review. We greatly appreciate your feedback. We've reached out to you via email to address and resolve the issue you've mentioned. Please check your inbox at your earliest convenience. We look forward to resolving this matter and ensuring your satisfaction.
Thanks!
Your friends at WaterGuru
Dear Tony,
Thank you for your 4-star review! We appreciate your feedback on the salt ppm reading feature. We want you to know that we’re actively working on making this feature available. As soon as it’s ready, we’ll be sure to let you know!
If you have any more questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Warm regards,
Your friends at WaterGuru
“We had the older model and now have the newer model. It makes caring for our pool so much easier. The customer service is amazing also. We can’t live without it now that we have one.”
“These won’t read alkalinity regularly. I have also had issues with the calcium not always reading. I had the original water guru and bought the new one to be able to keep a better eye on the total wellness of my pool. I’m disappointed at the glitches we have dealt with. The support team assured me they would be corrected in a software update they’re working on, but that doesn’t help this summer. When the cassettes get close to running out, I have had them just stop working with 3-4 measures remaining. That’s a pretty big bummer when they only do 28 to begin with.”
“I am so pleased with my results from a support ticket I placed with WaterGuru regarding a defective Sence S2 Cassette. The resolution meant sending me a new C5 cartridge. The replacement cartridge came quickly and without cost. I put that cartridge into my Sense S2 device to ensure it worked and am 100% satisfied with both the product and WaterGuru support.”
