“I was told these cassettes are very accurate. They have proven not only to not take accurate readings, but readings are also consistent, with 2 tests in a row getting different results even though conditions have not changed. Having this is better than nothing but not by much.”
Hi Laura,
Thank you for sharing your feedback—we really appreciate you taking the time to let us know about your experience.
We understand your concerns about accuracy and consistency, and we’ve reached out to you via email to clarify a few things and help address any issues you may be encountering.
Please check your inbox at your earliest convenience—we’d love the opportunity to assist further and improve your experience.
Sincerely,
Your friends at WaterGuru
Hi John,
Thank you for your feedback! We’ve reached out to you via email to clarify a few things and to address any concerns you may have. Please check your inbox at your convenience.
We look forward to assisting you and resolving this issue promptly.
Best regards,
Your friends at WaterGuru
“This is very simple technology with a very simple mobile app. If you’re like me and do things yourself, the solution is turned key for Poole owners. What separates water guru from other options in my opinion is their customer support when anything goes wrong they respond same day and if there’s a problem with the product, they literally will just send you a new cassette or an entirely new unit at no cost. They stand behind their product”
Hi Charlie!
Thank you for your wonderful 5-star review! 🌟 We're thrilled to hear that you find the WaterGuru SENSE so user-friendly and that it’s working perfectly for your DIY pool maintenance. It’s fantastic to know that our customer support has made a positive impact for you—standing behind our products is something we’re very proud of!
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out.
Best,
Your friends at WaterGuru
