Hi Timothy.
Thanks so much for the detailed review! We really appreciate you taking the time to share your experience.
We’ve reached out to you via email to help clarify some things and address any other questions or concerns you might have, including the one about your new liner.
Please check your inbox at your convenience — we're here if you need anything else!
Best,
Your friends at WaterGuru
Hi Darnell!
Thank you for your wonderful 5-star review! 🌟 We're thrilled to hear that you're enjoying the WaterGuru device. It’s fantastic when our products enhance your experience! If you ever have any questions or need assistance, just let us know. Happy monitoring!
Best,
Your friends at WaterGuru
“Does not meet my expectations. After testing my water with a test kit and bringing water sample to a professional pool supply the C2 does not come close to actual test results”
Dear Mark,
Thank you for taking the time to share your feedback regarding your experience with the C2. We sincerely apologize that the results did not meet your expectations and differed from those obtained using your test kit and professional pool store testing.
We understand how crucial accurate water testing is, and we take your concerns seriously. Our team has reached out to you via email to offer further assistance and help resolve the issue.
At your earliest convenience, please check your inbox so we can work with you toward a solution.
Thank you again for bringing this to our attention.
Warm regards,
Your friends at WaterGuru
Hi John!
Thank you so much for your amazing 5-star review! 🚚 We're thrilled to hear that you love our cassettes and that our customer service met your expectations. Fast delivery is just part of our commitment to ensuring you have the best experience possible. If you ever have any questions or need assistance, feel free to reach out. Enjoy your WaterGuru products!
Best,
Your friends at WaterGuru
“I love the product been using it for several years. Just got a shipment of cassette's and it took forever to get it. If it is that slow the next time I may have to rethink buying the cassettes from WaterGuru.”
Hi Kenton! Thank you so much for your fantastic 5-star review! 🌟 We’re thrilled to hear that you love the WaterGuru Cassette and have been enjoying it for several years. We sincerely apologize for any shipping delays you’ve experienced. Please know that we are actively coordinating with our couriers to address these issues and prevent them from happening again. Your feedback is invaluable, and we truly appreciate your patience. If you ever need anything, feel free to reach out. Happy swimming!
- Your friends at WaterGuru
Hi Judy, Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you’re happy with your experience. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer support team—we’re always here to help!
Dear Tony,
Thank you for your wonderful 5-star review! Your feedback means so much to us, and it’s fantastic to know our products are living up to your expectations.
If you ever have questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
Happy swimming!
Warm regards,
Your friends at WaterGuru
