“Very disappointed with the tree - would have been lovely if the top half of lights worked. Customer service slow to respond to faulty item. Several emails sent informing them of fault and picture and video sent in as requested. Got fed up with waiting for replacement so asked for a refund and still waiting for a returns label to be emailed to me. You can’t speak to a person either - all communication is by email etc.”
We’re very sorry to hear how disappointed you were with the tree and that the lights didn’t work. That’s certainly not the experience we want for our customers.
If you haven’t already, please contact our customer support team at support@werchristmas.co.uk with your order number and details of the issue, and we’ll be happy to look into this and see how we can help resolve it for you.
Many Thanks,
WeRChristmas Team
Hello Gaynor,
We're so sorry to here this! If you were able to send us a photo of the faulty tree then we could have sent you a replacement out on next day delivery. Please get in touch with us on support@werchristmas.co.uk to see what we can do for you. :)
- The WeRchristmas Team 🎄️
