Hello,
Thank you for taking the time to provide us with your feedback.
I am so sorry to hear that you only rated your service a 1* please do let me know what the issue was and I will be sure to report this.
I would like to apologies for any inconveniences this has caused you.
If you ever have any queries, please do not hesitate to get in contact with our customer services team.
Kind Regards
Hobbs Customer Care
