Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
“Outsized sizing so looks strange and unflattering on (probably looks good if you’re waif-like which I’m not).
It feels thinner than you’d expect for the price - felt more coatigan than coat to me - probably more a coat for autumn/spring than actual winter.
Overall- feels a lot cheaper than the price would suggest”
