Good afternoon Elaine,
We’re truly sorry to hear about the trouble you’ve experienced with your recent order and the delay in processing your refund. This is not the level of service we strive to provide.
Please rest assured that we are reviewing your case to understand what went wrong and to ensure your refund is processed as quickly as possible. Refunds can sometimes take a bit longer during peak periods, but we’re actively working to resolve this for you.
In the meantime, if you’d like an update or need further assistance, please don’t hesitate to reach out to our customer service team at enquiries@whistles.co.uk. We appreciate your patience and understanding, and we’ll do everything we can to make things right.
Kind regards, Whistles Customer Care
