“I ordered sizes 6 and 8 of this jumpsuit (my usual size is 8). I found the 6 snug and the size 8 was a little more generous than I would have expected. However I decided to keep the size 8 as it still looked nice and quite elegant.
I wore my jumpsuit for the first time for a meal out. After sitting down for dinner, the jumpsuit appeared excessively baggy around my bottom and I felt very self-conscious and uncomfortable with how I looked for the rest the evening.
Having worn my jumpsuit, I contacted Whistles as I was so unhappy with its appearance. I was asked to send photos of the jumpsuit and how it looked on me. I did this. Initially I received a prompt reply advising me that linen was a natural fabric which had a tendency to ‘stretch and relax’, and would regain shape after washing. They stated there was no manufacturing fault with the item. I replied to Whistles again advising that I have had linen items before but never have they become so stretched during wearing. Even if the garment will regain shape after washing will it not stretch with each wear? I pointed out that their information gave no mention of ‘stretching or relaxing’ and had it done so I would have considered this and probably not have made the purchase. A second reply from Whistles was almost exactly the same wording as their initial response. They did not respond to my comments other than to say that they would not consider a refund as there was no manufacturing fault.
I feel very disappointed with Whistles. I have been a loyal customer for many years and have always been very happy with my purchases, however I now feel I will have to carefully consider any future purchases with Whistles.”
Good morning,
Thank you for your review.
I am ever so sorry that only the initial contact response was satisfactory and you did not feel heard by our second reply. This is certainly not how we want our customers to feel and we will pass this feedback onto the team to improve on.
Unfortunately I can see that your item was not deemed to have a manufacturing fault therefore sadly we are unable to accept this back. I apologise for the disappointment caused.
Kind regards, Whistles Customer Care
“Excellent fabric, I already have other Whistles jumpsuits, they always receive compliments. I usually buy size 6, but the 8 was a better length in the body in this style.”
“I am a size 8, however, this fitted beautifully except for the bust…I’m not huge either, so very disappointed with the dimensions. Bought the size 10 which is overall bigger, but I can do the buttons up. I do love it and I will get lots of wear out of it.”
Good morning
Thank you for taking the time to leave a review on your recent experience with Whistles.
It's great to hear your jumpsuit arrived quickly. We are sure you look amazing.
Whistles Customer Care
Hello, thank you for taking the time to leave your feedback. We do advise that returns may take up to 14 working days to be delivered and processed so if this time has passed and you have still not received your refund, please email a clear image of your postage receipt and we will be more than happy to look into this for you. Kind regards
Hi there,
Thank you for taking the time to leave us feedback. We are glad that you are satisfied with our speedy delivery service.
We hope to see you soon.
Kind regards,
Whistles
