Hello,
I am sorry to hear that we have let you down on our service to you on your order this time.
This is definitely not our usual level of customer service.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
If you still need our assistance our customer care team will be happy to assist you. Please do get in touch with your order number for us to help you.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Riannan @ Whistles Customer Care.
