Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers and order system. There appears to have been an issue with your order and it went through on a collect from store delivery status. This may have been due to a system error and will have caused a delay in your delivery. Please accept our apologies for this, we will be passing your feedback on to our team to look into this.
Kind regards,
Whistles
“The dress was nice but unfortunately it did not sit properly on me around the waist. However what I am extremely dissapointed in is the service from whistles. I ordered this dress on the Irish website and returned it to whistles through global services. I received an email. I received an email to say they had received it and credit would be issued in 14 days. It’s a month now and I have not received a credit. I rang whistles and was told it has nothing to do with them and was given an email address. I have sent two emails and still no credit?? This is extremely poor service. I will definitely not be purchasing from whistles again.”
Good afternoon Brenda, thank you for taking the time to leave this feedback. I am truly sorry to hear about your experience. Please accept our sincerest apologies for the delay in processing your return and for any frustration caused by the lack of communication. This is certainly not the level of service we strive to provide and we are sorry that we have let you down on this occasion.
A member of our team will be reaching out to you via email shortly to resolve this issue and ensure that your refund is processed as swiftly as possible. Thank you for bringing this to our attention. We are committed to making things right. - Whistles Customer Care team
Thank you for taking to time to leave us feedback. I am so glad you are happy with the service provided. If there is anything further we can do, please no not hesitate to contact us.
