Good afternoon,
Thank you for sharing your experience with us. We’re glad to hear that your slippers arrived promptly and that you were happy with the service for that order!
However, we’re very sorry to hear about the issue with your cropped cardigan and the delay in receiving your refund. This is not the experience we aim to provide, and we completely understand your frustration.
I can confirm that the refund has now been processed on the 19th January for you. Please allow 3-5 working days for the refund to show in your account.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding as we make this right.
Kind regards, Whistles Customer Care
