Good morning Deborah,
We're very sorry for the delay in processing your refund and understand how frustrating this must be. This is not the experience we want for our customers, and we truly appreciate your patience. Your feedback has been noted, and we will pass it on to the relevant team to help improve our processes. If you need any further assistance, please don’t hesitate to reach out at enquiries@whistles.co.uk —we’d be happy to help.
Kind regards, Whistles Customer Care
