“Lovely boots. Good quality & design. Exactly what I was looking for.
Unfortunately I had to return as they were too long. I am 5’4” and they ‘buckled’ on my lower leg, which made wearing impossible.
Returns process was difficult as I live o/seas.”
Hello Louise,
Thank you for your detailed feedback. We’re sorry to hear that the returns process was frustrating and inconvenient for you. Your comments about the DHL return options are important, and we’ll share them with our team to improve the experience in future.
Please email us at enquiries@whistles.co.uk with a picture of your postage receipt so we can assist you further with this return.
We look forward to hearing from you again and resolving this issue promptly.
Kindest regards - Whistles Customer Care Team
“The boots themselves were unmarked, in excellent condition. However one was wrapped in tissue paoer, the other not. The tissue paoer was scrunched inside the top of the boot. This has raised doubts in my mind as to if they had been tried and sent back. I think for £200 I should get a brand new, untried pair. The toe of the unwrapped one was padded in with paper but not as tightly, the zip was also done up so I've tried to lay my fears aside. The next problem was that there is dye transfer. Fingers black every time I touch. I've tried to overcome this by spraying with scotchgard but have not yet tried again to see if successful. They are great boots but I can't recommend because of this and the above issue had taken the edge of what should be a nice purchasing experience.”
“I liked the boots but the sizing was very very off. I always wear 38 and this was at least one full size big. So I had to returned it, I’ll try to get 37 if it becomes available and then decided if I really want it. But it looked nice :)”
