Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Hello
thank you for taking the time to leave this feedback, I have looked at your order and can see you had missed the 2pm cut off time to receive your order the next working day, I can see your order was then delivered to you the next working day, please be advised this was the correct delivery time frame.
I apologise if the cut-off time frames were missed when placing your order. here is the information you will will find when selecting a delivery option for next working day: (Order by 2pm Monday – Thursday)
Have a lovely day
“Love that Whistles now have a petite range. The trench is designed as a loose fit but loses a star as I think it's just slightly too voluminous for someone of a short height. But overall I'm pleased to find a trench that fits and is a lovely neutral shade.”
