Good afternoon Claire,
Thank you for your feedback.
It's such as a shame to hear that you have been let down by our courier service and did not receive your parcel. This is certainly not the service we would expect.
I can see that this has now been refunded as missing in transit for you. I do hope you were able to reorder and receive your items. I apologise again for the disappointment and inconvenience caused.
Kind regards, Whistles Customer Care
