Hi there,
Thank you for your feedback. We are very sorry to hear that you have not received your item, this is not what we would expect and I can assure you this is by no means a common occurrence. If there is anything else we can do for you please do not hesitate to contact us.
Kind regards.
Thank you for taking the time to leave us feedback and I am very sorry to hear that you were not notified that the 3rd items has been removed from your order due to stock. I will pass this onto the relative people to investigate to make sure this does not happen again in the future.