“Totally disappointed with the quality of this sweater. Washed in washing machine with "wool mode", first time no issue, second time shrank into kid size. The texture turns hard, can't wear anymore... my other sweaters purchased from other brands don't have such issue. Quality could be better e.g. do better job on fibre treatment to lower shrinkage risk. Lovely colour, such a pity... Whistles doesn't seem a fast fashion brand to me.”
Hello,
Thank you for taking the time to provide us with your feedback.
I am so sorry to hear that you were not happy with the returns costs due to the amount you had to pay, I can completely understand how frustrating this can be for you and this is not the services we wish to provide our customers at all, rest assured this has been reported.
I would like to apologies for any inconveniences this has caused you.
If you ever have any queries, please do not hesitate to get in contact with our customer services team.
Kind Regards
