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Shadow Metal Pergola in Graphite Grey Reviews

4.9 Rating 221 Reviews
A well made and sturdy pergola which took about 4-5 hours to put together with the hardest bit definitely being putting the frame up. Some of the pieces are labelled in strange places so I recommend checking you have all the parts before starting as some are in the second box. I was really impressed with the screws and fixing box which was rigid and well packaged. Plently of spare screws were provided and the instructions were ok. My only critisisms are that one of the legs has a large scratch which was made during shipping, I accepted this since it wasnt going to be seen when installed. Two of the louvers were heavily dented and damaged. I sent an email to the custimer service team but received no reply. This could not have been inspected on delivery.
2 Helpful Report
Posted 7 months ago
Well made and quite simple to put together it took about 4hrs for me and the son-in-law to assemble ,all the fixings are sent in a nice plastic box and all marked up so it was easy to find them and the instructions were easy to follow
1 Helpful Report
Posted 7 months ago
Looks great - took 4 hrs for 2 men to put up. Will see how it holds up in the rain/wind - don’t know yet. Bit ‘shaky’ despite being bolted to the ground, so needed to add planters for support as shown in image. But as only four poles and a roof wouldn’t have expected it not to have some give. Initially very happy as looks lovely and does the job. Time will tell on weather resilience.
1 Helpful Report
Posted 7 months ago
Amazing product, delivered on time. White Stores have been first class throughout, can’t recommend them enough.
Helpful Report
Posted 7 months ago
Really happy with the pergola. After reading all the reviews myself and my husband decided we should be able to knock it up in a couple of hours, it took us 6!!!!! Obviously not very good at following instructions!! The only disappointment we had is that you can’t purchase the pull down sides for it. Almost all other pergolas come with the option to buy these but unfortunately this one doesn’t. I’ve managed to make two side pieces using an extendable rod, some tubing and then material attached to the tubing which look pretty good.
1 Helpful Report
Posted 7 months ago
Neil Loveridge
Verified Reviewer
Delivered as promised. No problems. Had my joiner build the pergola as it had to be sunk into decking to avoid planning issues. He said it was a well made quality pergola. I must say we are pleased with the look and quality feel of the pergola.
Helpful Report
Posted 7 months ago
Very good quality and very clear and easy instruction's highly would recommend this product and this store to anyone looking for a pergola
Helpful Report
Posted 7 months ago
I think the instructions are very poor. The screw for the top was very difficult to put on even with a electric screwdriver. I ended up using my own screw as it fitted better. Now the negative is out of the way, I think the pergola is great and of high quality. Definitely recommend to friend and family
Helpful Report
Posted 7 months ago