“First of all I would like to say that the tube light when received work well as expected. That's all I can say that was good. I ordered the part on 7th October with a next day delivery. It didn't arrived the next day. The parcel was marked for Royal mail tracking. I called the office to be told that the order was still being processed and that i would be credited for the failure of the next day delivery. On the Monday I called again to be told it would be delivered the next day. Same again on Tuesday and Wednesday. On Tursday I was told that Feddex were the culprits due to the "global situation".What happened to the Royal Mail delivery? I called customer services again. I was told that the customer service manager was talking to Feddex about a number of issues and that I would be clled by the end of the day. It didn't happen . I still haven't received the credit for the failed delivery.”
Hi William,
Thank you for your review.
I am sorry to hear about the issues you have had with your order. There was a global wide issue with FedEx, where all of the parcels we shipped were not being delivered to customers which caused a back log as well as a delay. I am unsure why you were informed of Royal Mail delivery as anything over 1 meter is always sent with FedEx. I can assure you this will be investigated further to see exactly what went wrong.
If there is anything else we can do for you please do get in touch.
Kind regards,
WLED
“Excellent white light. Much better than existing tube light. And fitted perfectly into existing unit as a Retrofit. Installed and worked straight away without any problems.”
