e-Gift Card Reviews

1.5 Rating 2 Reviews

About Wilson and Frenchy:

Wilson and Frenchy are an Australian baby and kids brand, loved across the world for its subtle colour palette, hand drawn illustrations, playful graphics, natural and organic fabrics and custom designs. Specialising in premmie, newborn & toddler babywear, muslin wraps, bedding and our gift-ready kids sleepwear in sizes 1 to 7. Wilson and Frenchy are the go-to brand for new mums and style conscious shoppers seeking beautiful gifts for friends and family.

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“I ended up having to get a refund. My first purchase wouldn’t go through so I used a credit card to purchase the evoucher. It went through as two orders. Then to top it off I NEVER RECEIVED either evoucher. Was not even given the option whilst ordering to enter the email delivery address. Had to get both refunded. This first refund was done promptly; the second not so. Very disappointed as love the look of the products but will NEVER use again and will be telling friends purchasing for a new baby soon arriving to steer clear of this website.”

Helpful Report

Posted 3 years ago

Hi Lisa, We are so sorry that you had this experience! If you could please contact hello@wilsonandfrenchy.com.au we will be more than happy to speak to you. W+F xx

Posted 3 years ago

“I love your product, but was disappointed by the delivery of the e-gift card I had to follow up a few times to receive this. The customer service was really lovely and helpful although it did take some time and I had to reach out, I would have expected that this would be received at pint of sale given that it was an electronic gift card, perhaps you could make this clear on your site. Thank you.”

Helpful Report

Posted 3 years ago

Hi there , If you could please contact hello@wilsonandfrenchy.com.au , we will be more than happy to speak with you . W+F xx

Posted 3 years ago