“Delivery was delayed as Aquastream wanted me to confirm the address entered was correct before despatching the goods. The email was not received which led to 3 days delay before they tried phoning me. This is the first time I have come across this strange system from any online shop and confirmation should be at time of order. Items were removed from boxes, loosely packed in jiffy bag with no instruction sheets provided. Remainder of service was good so only 3stars.”
Hello Craig!
Thank you for your feedback. We're sorry to hear about the delivery delay and the packing issues you experienced with your order. We understand how important it is to receive your items promptly and in the right condition.
Your comments regarding the confirmation process are noted, and we're always looking for ways to improve. Currently, this is in place to protect ourselves and our customers, as even on a platform such as PayPal that is supposedly safe, things can happen! Rest assured, this does not happen for future orders:)
As for the packaging of your items, Billi has just made changes to how they package their items and the filters are now not placed in a box. We are always looking for a way to make our packaging more safe and really appreciate your feedback!
We're glad to hear that the remainder of your service was satisfactory. If there's anything more we can assist you with, please don't hesitate to reach out.
Kind regards,
Safara & the Aquastream Team 💧
Thank you for the positive feedback, Terrence! We're glad you found our troubleshooting helpful and that the filter swap was easy. Your satisfaction means a lot to us! 😊
“The customer serice and communicatiuon was simply amazing. A real rarity in todays busibess society and great to see Aquastream embrace and value servicxe standards”
Hey Michael!
Thank you for your fantastic review! We're so glad to hear that you had such an amazing experience with our customer service. It's our goal to provide top-notch service and communication to our customers, so your kind words mean a lot to us. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Safara & the Aquastream Team💧
Hey Andrew!
Thanks a ton for your wonderful review! We're so glad to hear that you're feeling safer and healthier with our Fibron XC Sub-Micron Water Filter. It's great to know that the little gift added a nice touch to your experience. We really appreciate your support and can't wait to help you with anything you need in the future!
Take care,
Safara & the Aquastream Team💧
Hey James!
Thank you for your wonderful review! We're thrilled to hear that you received excellent customer service and that your goods were sent out promptly. Our team aims to make every shopping experience seamless, and it’s fantastic to see your positive feedback. If you have any questions or need assistance, don’t hesitate to reach out!
Warm regards,
Safara & the Aquastream Team💧
Hello Michelle,
Thank you for your review. We apologize for the delay in the arrival of your filter. We understand how frustrating it can be when shipping times do not meet expectations, especially after opting for expedited shipping.
Please reach out to our customer service team, and they will be glad to assist you with your request for a refund on the extra postage. Your feedback is important to us, and we appreciate your patience as we work to resolve this for you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Kind regards,
The Aquastream Team
