Hello Eddie,
Thank you for your feedback. We're truly sorry to hear about the delay you experienced with your express overnight delivery. We understand how important timely shipping is, and we regret that we fell short in this instance.
Unfortunately, as your order was placed at the time of a series of public holidays, there was a bit of a delay while in transit!
Your satisfaction is important to us, and we appreciate your patience. If there’s anything else we can do to assist you, or if you have any additional concerns, please reach out to our customer service team.
Kind regards,
The Aquastream Team 💧
Thank you so much for your wonderful review, Sandra! We’re thrilled to hear that you found the installation easy and the instructions helpful. Your satisfaction is our priority!
“Delivery was delayed as Aquastream wanted me to confirm the address entered was correct before despatching the goods. The email was not received which led to 3 days delay before they tried phoning me. This is the first time I have come across this strange system from any online shop and confirmation should be at time of order. Items were removed from boxes, loosely packed in jiffy bag with no instruction sheets provided. Remainder of service was good so only 3stars.”
Hello Craig!
Thank you for your feedback. We're sorry to hear about the delivery delay and the packing issues you experienced with your order. We understand how important it is to receive your items promptly and in the right condition.
Your comments regarding the confirmation process are noted, and we're always looking for ways to improve. Currently, this is in place to protect ourselves and our customers, as even on a platform such as PayPal that is supposedly safe, things can happen! Rest assured, this does not happen for future orders:)
As for the packaging of your items, Billi has just made changes to how they package their items and the filters are now not placed in a box. We are always looking for a way to make our packaging more safe and really appreciate your feedback!
We're glad to hear that the remainder of your service was satisfactory. If there's anything more we can assist you with, please don't hesitate to reach out.
Kind regards,
Safara & the Aquastream Team 💧
