“The product is great and the shipping was fast, however the delivery has not yet been made - it was due yesterday but was returned to the depot, as apparently they couldn't find our address. Hopefully they can find it tomorrow!”
Thank you for your feedback! We're really glad to hear you're happy with the product and shipping speed. We looked into the delivery issue and can see that your order was successfully delivered today — great news! If you have any further concerns or need assistance, feel free to reach out. We're always happy to help!
“These are excessively priced and not at all environmentally freindly. Why does Billi not have refill option available? Will not buy Billi tap again given the cost of refill cylinders”
Hey there Gary!
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding the cost and environmental impact of Billi refill cylinders.
We understand how important sustainability and affordability are to our customers. That’s why we recommend the Aquastream RECHARGE program — a more eco-friendly and cost-effective alternative. It allows you to return your used CO₂ cylinders to be professionally cleaned, refilled, and reused, significantly reducing both waste and cost.
We hope this option provides a better experience for you moving forward. If you’d like more information about the RECHARGE program, take a look at the following product via this link: https://www.aquastream.com.au/aquastream-sparkling-recharge-co2-2.6kg-starter-pa
Your refills after purchasing the starter pack can be found here: https://www.aquastream.com.au/aquastream-sparkling-recharge-co2-2.6kg-refill
These bottles hold more than 2 x the capacity of the single use cylinders!
Thank you again for your feedback — it helps us improve and better serve our customers.
Kind Regards,
The Aquastream Team💦
Thank you for the fantastic review! We're thrilled to hear you experienced fast service and found our prices great. Your support is truly appreciated! 😊👍
