“Starfish Slides have changed from the comfy originals that I have. My size that I ordered were too tight and not comfy and the Company charged me their postage cost of $9.99 to send them to me. I’m very disappointed and will not be using this Company again.”
Hi Julie Thank you so much for the amazing 5-star review! 🌟 We're so happy to hear you're loving the black sandals and that the quality and fit are just right for you. 😊 Your satisfaction means a lot, and we’re thrilled you’re happy with your purchase! 💖👡-- Len
Dear Dianne,
Thank you so much for taking the time to give Starfish Indy 2.5 Arch Support Slides a 5-star rating! We truly appreciate your feedback and support.
Your kind words mean the world to us, and we are thrilled to hear that you find our slides so comfortable. Our team worked diligently to create a product that not only offers great arch support but also provides utmost comfort for all-day wear.
Once again, thank you for choosing Starfish Indy 2.5. We are delighted that you are happy with your purchase. If there's anything else we can assist you with in the future, please do not hesitate to reach out.
Best regards,
Sunshine Industrial Family Trust
“I have bought these slides before and the 38 was a perfect fit, both lengthwise and across the instep. I recently bought two more pairs and the size is quite different - more like a 36/37/tight across the T bar. These slides have been so comfortable, so it was a great disappointment that these latest purchases are just too small compared to the 38 I bought previously.”
Dear Jennifer,
Thank you so much for taking the time to provide us with your valuable feedback on our Starfish Indy 2.5 Arch Support Slides in Black size 7/38. We appreciate your thoughts and are thrilled to hear that you are happy with your purchase!
At our company, customer satisfaction is our top priority, and we are delighted that our product has lived up to your expectations. We strive to create footwear that not only looks stylish but also provides the necessary support for your feet, and it is fantastic to know that we are succeeding in this regard.
If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. Our dedicated customer service team is always here to help.
Once again, thank you for your feedback and for choosing our Starfish Indy 2.5 Arch Support Slides. We truly appreciate your support and look forward to serving you again in the future!
Warmest regards,
Sunshine Industrial Family Trust
“I purchased the size according to the guide on the website, but when the slides arrived, they were too narrow and tight across the foot so did not fit. Beware! The exchange process is awful. I had to return the goods at my cost and am yet to receive any response from the customer service department about the replacements. No reply paid address and the communication from Aussie Soles is terrible. Not the service I'd expect from an online retailer, I won't purchase from here again. I wish I'd checked reviews before buying, others have reported similar issues.”
Dear customer, thank you for taking the time to provide us with your feedback on your recent purchase of the Starfish Indy 2.5 Arch Support Slides. We sincerely apologize for any inconvenience you experienced with the sizing and exchange process.
We apologize for any inconvenience caused by the return process. Our intention is to make exchanges as smooth as possible, and we apologize that this was not your experience. We are actively working on improving our customer service response time and communication to provide a better experience for all our customers.
We are hoping for your patience as we are currently shipping high volume of orders as the new containers of stocks arrive. Rest assured that your replacement will be sent to you.
Once again, we truly appreciate your feedback and apologize for any inconvenience caused. We remain committed to providing a positive customer experience and will take your concerns into account to improve our services.
Thank you for bringing this to our attention. 🙏🏻
Aussie Soles Team
“This is the second pair. They are so comfortable and supportive. Also a shout out to a super fast delivery to my sister's place in Sunshine Coast before I left for Melbourne. Ordered 3 pairs and one pair for my sister who loves them. Thank you again.”
Dear Margaret,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you find our products comfortable and supportive, and that you had a great delivery experience. It's wonderful to know that you also ordered pairs for your sister, and that she loves them too!
We pride ourselves on providing high-quality products and fast, reliable service, so it's always great to receive positive feedback from our valued customers like you.
Thank you again for choosing us and we look forward to serving you and your sister again in the future. 🥰
Cheers,
Aussie Soles Team
