“I was very unhappy with my new purchase. The reason I ordered these was because they are wider than the average thong. The pair I bought in qld were perfect for my wide foot. Tehe ones I have recently received are nowhere near as wide and my feet and over the side. I. Certainly would not recommend these to my friends now.
I absolutely loved the 2 pairs I bought on holidays and everyone commented on them”
Hi Carmel,
We sincerely apologize for the disappointment you’ve experienced with your recent purchase. It’s concerning to hear that the new pair didn’t meet your expectations, especially after the positive experience you had with the ones purchased in Queensland.
We understand how frustrating it is when a product doesn’t live up to what you were expecting. Your feedback is incredibly valuable, and we’ll be sure to review this issue to prevent it from happening again.
Please reach out to us directly so we can work on making this right for you. Your satisfaction is important to us, and we truly appreciate your previous support and the compliments you received on your earlier purchases.
Please send us an email at enquiries@aussiesoles.com so we can discuss regarding the replacement.
Kind regards,
Sunshine Industrial Family Trust
Dear Karen,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you find our product comfortable, especially if you have foot issues. It's our goal to create products that meet the needs of our customers, and we're glad to hear that we hit the mark with you. We also appreciate your kind words about our pricing. Thank you again for your support and for choosing our product 🥰
Cheers,
Aussie Soles Team 🥂
