“I love this product. I have used it for years (5+ yrs) and recently had to purchase a new BACtrack Element Pro and it is just as great. I definitely would recommend this product, it is fast, easy to use, and well worth the piece of mind it gives.”
“The device works fine but it does take some effort to get a reading. The problem we are having is getting the breath flow perfect enough to run the test. We have to try and retry but eventually we get a result.”
“I bought this about a month ago with the intention of monitoring myself and some friends. We were all surprised by how quickly a person can become legally drunk without feeling it. Definitely worth it and very accurate.”
“This unit is a great value! Durable and accurate. Using this daily has helped to rebuild the trust my family used to hold in such high regard for their dad and husband!!”
“I owned a S75 Pro for 6 years when it finally stopped giving 'reasonable' results.
So, I sent it in to be calibrated and charged the $24.99 calibration fee to my credit card.
I received an email response from BACtrack stating that my S75 could not be calibrated and that the calibration fee would be refunded.
He also offered a discount on the purchase of any PRO model.
So, I purchased an ELEMENT PRO - which was delivered in 2 days!
BUT! The new unit was totally out of wack. It was giving constant .825 readings for ANYBODY who tested on it.
So, I emailed a request for an RMA.
I got a reply from Customer Support authorizing the return.
I also called and spoke with Customer Support about the issue.
He immediately sent me a new Element PRO and included a prepaid shipping label for the unit to be returned.
So, I had the replacement unit before I returned the defective unit.
The new unit works as it should.
As it says in the title: Customer Support is EXCELLENT!”
