“I purchased a Bactrack a few years ago unaware of the fact that you have to have your unit calibrated every year ,whether used or not. When I went to use it, it didn't work and I didn't know why. I called customer service which told me to go to website and spend 24.99 plus shipping costs to send it back to them for calibration. I spent over $10 to send back. Seven days later I got email stated it was to old and couldn't be fixed and they would give me a 40 dollar credit to purchase a new one. The old one as never returned. I purchased a new one with credit which really wasn't credit because they kept my old unit. This took about 3 weeks in total. If only when I called your customer service someone would have advised me that it couldn't be fixed after 3 years. I had my receipt and they found the registered unit so they know when it was bought. This could have saved me a lot of time and energy. Otherwise the new unit works well.”
“The breathalyzers I purchased were good. I had a little trouble at first with a "error message". Then I decided to drink and wait for about 45 minutes then tried it again and it finally worked. Lol.
Advice...drink some alcohol so you can get a reading.”
“Think it's important to remember that you need to wait a period of time before using the breathalyzer after your last sip, otherwise it over reports your level.”
“I purchased this couple of months ago and use it every time I'm out and have a drink or two. I purchased additional mouthpieces which come individually wrapped and I have shared with friends and allow them to use my machine.”
“I'm very careful about keeping track of what I have had to drink to make sure that I am not at risk for a DUI. I decided to invest in this device as an added layer of protection - to make sure my mental math is correct. It is easy to use and appears to be quite accurate.”
