“I've had the BACtrack for a while, and love it, When it was time to get it recalibrated they were extremely helpful on getting the info and how and where to send it, Sent it in to get calibrated and the service was top notch, they got it back to me in amazing fast time.”
“Calibration is important for these products so it's good they offer this service. One thing that would make it better is if they covered the price of shipping each way instead of just their end of it. As a loyal customer of a product that requires regular servicing I feel the least they can do is cover shipping since having a local tech do the cal isn't an option . But overall I'm happy with the results.”
“I've owned two S80's for 8 years. They have always been reliable and dependable. Bactrack's awesome customer service always stands behind their products and honors their warranties when applicable.”
“This devise is a great tool when going out & having a drink or glass of wine. Also wonderful when you have guests over. It gives you piece of mind to know they are safe to drive. This is my second one & this one is much harder to blow in. It took me about 4 times to get a reading at one point.”
“If you haven't had your unit calibrated in 6-12 months... don't send it in. They will tell you that they can't calibrate your unit and give you $40 discount off a new one. My particular S80 unit was only 4 years old. Less than 100 uses. In "like new" shape. And all of a sudden, it can't be calibrated.”
“The company is good to work with. We bought to replace one we have had for several years. We sent our old unit in to calibrate. The company kept us well informed throughout the process. We took advantage of the credit because ours would not calibrate. The product arrived very quickly and is working as advertised.”
